Who is responsible for settling an outstanding finance agreement?
If the vehicle is subject to an outstanding finance agreement, we will require full clearance from the finance house before it can be added to your Stocking Plan. Vehicles must not be added to your Stocking Plan unless they are on your premises and paid for. The title must belong to the dealership so that […]
How can I change my contact details?
It is essential we have the right information for you and your business. To change any of your details, please email our Customer Service Team at customerservice@nextgearcapital.co.uk.
Who do I contact in relation to my VAS audit?
If you have any questions or queries relating to your VAS audits, please use the contact details below: Audit or technology assistanceVAS Customer Support via dealerhelpdesk@vehicleassetsolutions.eu or call their helpline on 01689 879498. Audit Results or statusPlease contact the NextGear Capital Audit Team via email ngcuk.riskteam@coxautoinc.com or call 01244 566845.
How do I find details of my Account Manager?
If you already have a NextGear Capital Stocking Plan, just log on to the website and you’ll see contact details of your Account Manager on your personal dashboard page. If you don’t yet have a Stocking Plan or you’re not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 […]
Complaints
As a NextGear Capital customer, we want to ensure we provide products and services of the highest standard. If you’d like to tell us about something that’s gone well or not so well, please provide details and we’ll be happy to listen. Your feedback is very important to us and allows NextGear Capital to improve services for […]
HPI Check
If you are buying a vehicle from a dealer, NextGear Capital may appear as having a registered interest or a unit stocking agreement against your vehicle when conduct a HPI check, this is perfectly normal. Some dealerships use NextGear Capital’s ‘stocking facility’ which is a common type of unit stocking agreement used by motor dealers. […]
How do I arrange an appointment with my Account Manager?
To make an appointment, simply get in touch with the local Account Manager who manages your area. If you’re not sure who your Account Manager is, just call our Customer Service Team on 0343 50 60 600 or email us and we’ll arrange for them to contact you.
What are Disbursements and how are they paid?
In addition to the cost of the vehicle when sold (known as the ‘hammer price’) most auction houses charge fees on top – such as buyer fees, inspection charges, transport, and VAT on services. We refer to these costs as ‘disbursements’. When NextGear Capital pays an auction house for a vehicle you have bought on […]
What is APR?
NextGear Capital operates on a fee-paying basis, so because you’re not borrowing money in the same way as a traditional loan, there is no APR. You become an authorised buyer for us and we retain title to the vehicle while you sell it. You simply pay to use the service and you can calculate in advance […]
How does the product work for auction houses and wholesalers?
Dealers become approved buyers with a rolling Stocking Plan limit and buy stock on behalf of NextGear Capital who retain title of the vehicle Dealers can select vehicles to buy at partner auctions or online just as they do now Partner auctions or wholesalers invoice NextGear Capital for eligible dealer purchases when dealers elect to […]
